Before you wait, after you're helped: contact Monkeyzino Casino
Reach our team by live chat, e-mail or phone, and someone answers around the clock, every day of the week.
Fastest way to a person
Best for quick questions and small account fixes; live chat typically connects you to a person in about 4 minutes, day or night.
Start chatDetailed help without the queue
Best for documents, screenshots and anything detailed; write to [email protected] and expect a reply in roughly 6 hours.
Write emailPhone support line
Best for urgent account or payment problems; call +1 416 527 3431 (ET) and a person usually answers within about 5 minutes.
Call nowSort your support from Canada
Use this when you want local hours, your own language and the right regulator for Canada.
Your registered e-mail address
Account number or player handle
Screenshot of the issue
Transaction date and amount
Government-issued photo identification
Where your email should go
Use this when your question belongs to a specific department and you want a direct reply.
Licence holder and registered office
Monkeyzino Casino sets out below who runs the site and which authority licenses it.
A written record of your case
Write to [email protected] with your case number, the reply you received, and the outcome you want. Expect a written answer within a working day, not an instant one.
Same file, a senior reader
Ask the complaints team for an internal review and quote the original ticket. A senior handler reopens the file, checks the chat and payment history, and confirms the decision in writing.
Take it to the Anjouan authority
Send the full trail to the Anjouan Offshore Finance Authority, the regulator named on this page, once the internal review closes. Include the licence number ALSI-656262 so the file can be matched.
Check these times before you message
Check these figures when you need to know how long a reply will take tonight.